Conflict is inevitable in the day-to-day interactions with your office staff as well as with the various types of residents and prospective residents with whom you interact. They may appear as passive-aggressive comments or emotional explosions, but how adept are you at forgiving your offenders? Before you dismiss our suggestion as impractical and unrelated to business outcomes, give us a minute to introduce an expert. This week we met a remarkable woman named Lisa Gibson. Lisa is a lawyer, advocacy expert and conflict mediator. What adds to the power of her training and activism is her own story. Lisa's brother was killed in the Lockerbie bombing of 1988 and Lisa spent the following years on a journey of forgiveness and reconciliation. She has written a letter of forgiveness to the one man convicted of the crime and even met with then leader of Libya (the country believed to be responsible for the bombing), Muammar Gaddafi. Today she trains leaders in Libya and around the world on the importance of forgiveness in the business arena.
Hopefully you'll never have to deal with the level of trauma Lisa has experienced, but if she can forgive the terrorists who killed her brother, perhaps we could learn to forgive the people we work with.
Why bother, you ask?
For starters, relational conflict directly affects your bottom line in areas like decreased productivity, employee turnover and lost opportunity costs. Unresolved conflict with residents can lead to more direct costs like turnover. Not to mention the personal costs on diminished quality of life and diminished physical health of the person who can't forgive. In other words, want to be happier and healthier?
Learn to forgive. And help others do the same.
If you're even slightly intrigued, click on the link to get some suggestions on Leadership and Organizational Forgiveness.