As any residential leasing agent can tell you, keeping the residents happy is a daunting task. Still, it is a fundamental part of the job. Here are three interesting ideas to help make this task a little easier and a lot more enjoyable:
Encourage and Respond to Feedback – Most residents just want to be politely heard. Let them express themselves, and heed their feedback.
Act ASAP on Maintenance Issues – While you may not always have the ability to immediately solve a maintenance issue, responding to the complaint in some way, shape or form can do a lot to mitigate the situation.
Create Some Special Moments – It doesn't always have to be a party or an event. Instead, try to choose something that allows you to include all of your residents. A small gift of candy or toiletries at the holidays or even a thoughtful welcome basket can do wonders to improve you rapport with the residents.
For more on these and other resident retention ideas for your apartment complex, please contact us online at CARES, where building community and delivering results are our primary goals.