Effective communication between the management and the residents of any apartment community is indispensable. It can avoid misunderstandings among residents, lead to a better quality of life and even make your job a little easier. Here are a few tips to help you accomplish this goal:
- Stay Positive – Always take a positive tone when delivering any information. Explain the reasons for the new action or policy change and delineate the ways that it will benefit the residents themselves. This will promote “buy-in” from the residents and lead to a greater degree of acceptance from them.
- Be Proactive – Reacting to a problem or a crisis is inherently negative. It is far superior to identify an issue, proactively deal with it and avoid a lot of the stress and aggravation.
- Proofread – If you want to be taken seriously, your message must be absolutely free of grammatical and spelling errors. Otherwise, the mistakes will be the only thing that your residents remember.
For more information on this and other helpful ideas for improving resident retention at your apartment complex, please contact us at CARES. You will find us online at CARESProgram.org.